Responsible Gaming
Our Commitment to Safe Gaming
At Persimmon Tree, we are committed to promoting responsible gaming practices. Online casino gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if gambling becomes problematic.
Age Verification
Online gambling in New Zealand is restricted to individuals aged 18 years and older. We are legally required to verify the age of all players before they can access our services. By registering on our site, you confirm that you are at least 18 years of age and meet all legal requirements to gamble in your jurisdiction.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following warning signs in your own behaviour, please reach out for support:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying to family and friends about the extent of your gambling
- Gambling to escape stress, anxiety, or negative emotions
- Neglecting work, school, or family responsibilities due to gambling
- Borrowing money or going into debt to fund gambling
- Experiencing restlessness or irritability when trying to reduce gambling
- Failed attempts to control, cut back, or stop gambling
- Jeopardising relationships, education, or career opportunities because of gambling
Self-Help Tools & Features
We provide a range of responsible gaming tools to help you maintain control of your gambling:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account
- Loss Limits: Set maximum amounts you are willing to lose over a specified period
- Reality Checks: Receive periodic reminders of how long you have been playing and how much you have spent
- Self-Exclusion: Exclude yourself from your account for a set period if you feel your gambling is becoming problematic
- Account Closure: Permanently close your account at any time if you wish to stop gambling entirely
To access these tools, please visit your account settings or contact our customer support team.
Support & Help Resources for New Zealand
If you or someone you know is struggling with problem gambling, help is available. The following organisations provide free, confidential support:
New Zealand Resources
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Problem Gambling Foundation (PGF)
Free helpline: 0800 664 262 (available 24/7)
Website: www.pgf.nz
Provides counselling, support groups, and resources for problem gambling in Aotearoa New Zealand. -
Gambling Help Online
Website: www.gamblinghelponline.org.au
Offers online counselling and support services accessible from New Zealand.
International Resources
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GamCare (United Kingdom)
Website: www.gamcare.org.uk
Provides free support and advice on problem gambling. -
GamStop (United Kingdom)
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling. -
Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org -
National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
Take Action Today
If you believe you have a problem with gambling, please do not hesitate to reach out for help. Speaking to someone about your concerns is a sign of strength, not weakness. The organisations listed above are staffed by trained professionals who understand problem gambling and are ready to support you without judgment.
Remember: Gambling should always be enjoyable and within your means. If it is causing you distress or negatively impacting your life, help is available.
If you are in crisis, please contact the 1737 Call or Text (NZ) service for immediate support.